Welcome to www.winterbasely.com (the “Website”). These Terms of Service (“Terms”) govern your use of our Website and the purchase of any products from us. The Website is operated by Winterbasely (“we”, “us”, or “our”).

By accessing or using our Website and purchasing our thermal apparel products, you agree to be bound by these Terms, as well as our Privacy Policy. Please read them carefully before placing an order.

1. Company Information

Brand Name: Winterbasely

Website: www.winterbasely.com

Registered Address: Wigston Business Centre, North Street, Wigston, Leicestershire, LE18 1PS, United Kingdom

Telephone: +44 116 262 2261

Email: base@winterbasely.com

2. Eligibility & Orders

2.1. By placing an order through our Website, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts under United Kingdom and European Union law.

2.2. All orders submitted on the Website constitute an offer to purchase our products. Acceptance of your order takes place when we send you an Order Confirmation via email, at which point a legally binding contract is formed between you and Winterbasely.

2.3. We reserve the right to decline or cancel any order prior to dispatch if products are unavailable, if there is an error in pricing or description, or if payment cannot be verified.

3. Pricing & Payment

3.1. All prices displayed on the Website are in EUR (€) as indicated at checkout.

3.2. Payment must be made in full at the time of order placement. We accept major credit cards and debit cards.

3.3. Payment transactions are processed using industry-standard security measures to safeguard transaction data.

4. Shipping, Delivery & Risk of Loss

4.1. Coverage: We ship to destinations within Europe. All orders are fulfilled and dispatched from our warehouse facility in the United Kingdom.

4.2. Carrier Partners & Handling: Orders are processed within 1 to 2 business days. Standard shipping is handled via priority courier services (including DHL, FedEx, and UPS Priority). Estimated delivery time is 3 to 6 business days following dispatch.

4.3. Tracking Updates: Automatic notification emails containing tracking details will be sent to the email address provided during checkout at key stages, including order dispatch, arrival at distribution hubs, and local delivery status.

4.4. Transfer of Risk & Ownership: Ownership of the products and the risk of loss or damage during transit remain with Winterbasely until the items are physically delivered to you or a third party nominated by you. Risk does not transfer upon handover to the courier carrier, in full compliance with UK and European consumer rights legislation.

4.5. Delays and Investigations: If your order exceeds the estimated standard delivery timeline, please contact us at base@winterbasely.com. We will initiate a formal investigation with the carrier service. Following investigation findings, we will offer either a replacement shipment or a full refund as appropriate.

5. Right of Withdrawal (14-Day )

5.1. In accordance with the Consumer Contracts Regulations and EU Consumer Rights Directive, you have the right to withdraw from your purchase without giving any reason within 14 days from the day you, or a designated third party, physically receive the goods.

5.2. Exercising Your Right: To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement via email to base@winterbasely.com before the 14-day period expires.

5.3. Condition & Returns: Items must be returned unused, unwashed, and in their original packaging with all tags attached. Returns must be dispatched back to our United Kingdom address within 14 days of notifying us of your cancellation.

5.4. Refunds: Upon receipt and inspection of the returned items, we will process a refund for the product price using the original method of payment within 14 days. Unless the item is defective, the customer is responsible for direct return shipping costs.

6. Defective, Damaged, or Incorrect Goods

6.1. If you receive an item that is damaged, defective, or materially incorrect, you must notify customer support at base@winterbasely.com as soon as possible after receipt.

6.2. Streamlined Resolution: To resolve damaged or defective items promptly, you may provide clear photographic or video evidence showing the fault along with your order details.

6.3. Once the issue is verified by our customer care team, you will not be required to return the damaged item physically. We will issue a replacement or a full refund based on your preference and item availability.

7. Intellectual Property

All content on this Website—including product listings, text, images, graphics, logos, and digital material—is the exclusive property of Winterbasely or used under appropriate non-exclusive licensing/public domain terms. Unauthorised reproduction, copying, distribution, or commercial exploitation of Website content without express written authorization is strictly prohibited.

8. Limitation of Liability

8.1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under United Kingdom or European Union law.

8.2. Subject to statutory consumer rights, Winterbasely shall not be liable for indirect, incidental, or consequential losses, or loss of profits arising out of or in connection with the use of our products or Website.

8.3. We endeavor to maintain continuous website availability and accurate information, but we do not warrant that website functionality will be entirely uninterrupted or error-free at all times.

9. Applicable Law & Jurisdiction

These Terms, their subject matter, and their formation are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to mandatory rights granted to consumers residing in European Union member states.