Welcome to Winterbasely. We operate under strict compliance with United Kingdom and European e-commerce regulations, ensuring transparency across order management, shipping, and customer rights.

1. Merchant & Contact Details

All transactions and fulfillment operations on www.winterbasely.com are operated by Winterbasely.

Registered Address: Wigston Business Centre, North Street, Wigston, Leicestershire, LE18 1PS, United Kingdom

Telephone: +44 116 262 2261

Customer Support: base@winterbasely.com

2. Payment Terms

We offer streamlined and secure checkout options to process your orders smoothly.

Accepted Cards: Visa, Mastercard, and American Express.

Digital Wallets: Apple Pay and Google Pay.

Processing Currency: Transactions are processed in British Pounds Euros (EUR), depending on your localized checkout selection.

Data Security: All payment details are encrypted at checkout using industry-standard protocols to safeguard sensitive account details during transmission.

3. Dispatch & International Logistics

We manage inventory directly from our UK facility to maintain consistent dispatch efficiency across Europe.

Fulfillment Hub: Orders are processed and dispatched directly from our distribution centre in the United Kingdom.

Carriers: Shipments are handled via established international priority services, including DHL, FedEx, and UPS.

Processing & Transit Times:

Order Processing: 1 to 2 business days.

Transit Duration: 3 to 6 business days following dispatch.

Shipment Tracking: Automated dispatch updates are sent to the email address provided at checkout. These notifications keep you informed at key transit points, including initial dispatch, regional sorting hub arrival, and final delivery routing.

Transit Delays: If an order exceeds the expected delivery window, please contact base@winterbasely.com. We will initiate a formal investigation with the carrier and, depending on the status of the parcel, arrange a full refund or a replacement shipment.

4. Consumer Rights, Returns & Refunds

Our return policies adhere fully to the UK Consumer Contracts Regulations and the EU Consumer Rights Directive.

Statutory Right of Withdrawal (14-Day Return Window)
Customers residing within the UK and European Union have the right to cancel and return their purchase within 14 calendar days of physical receipt without providing a reason.

Initiating a Return: Notify our support team in writing at base@winterbasely.com within the 14-day period.

Condition of Goods: Items must be dispatched back to our UK warehouse in their original, unworn, and unwashed condition with all tags attached. Return shipping charges remain the responsibility of the customer unless the goods are confirmed defective.

Damaged or Defective Items
If your order arrives damaged or defective, please notify us at base@winterbasely.com within 14 days of receipt, including your order number and clear photo evidence of the issue.

Verification Process: Once photos are verified by our support team, physical return of the damaged item is not required.

Resolution: We will promptly issue a full refund to your original payment method or dispatch a replacement item at no extra charge.

Refund Processing
Approved refunds are processed back to the original payment method used during checkout within 14 business days of return receipt or claim validation.

5. Order Modifications

Orders enter processing shortly after confirmation. If you need to update or cancel an order, please email base@winterbasely.com as soon as possible. Once a package has been handed over to the courier, cancellation is no longer possible, and the standard return process applies.