These Payment Security Terms govern all payment processing activities conducted through Winterbasely (referred to as “we”, “us”, or “our”). By completing a purchase on our website, you agree to the terms outlined below.

  1. Merchant Identification and Business Details

Winterbasely is a business registered and operating in the United Kingdom. All transactions processed through this website correspond directly to our official business details:

Brand Name: Winterbasely

Website: www.winterbasely.com

Company Address: Wigston Business Centre, North Street, Wigston, Leicestershire, LE18 1PS, United Kingdom

Telephone: +44 116 262 2261

Customer Support Email: base@winterbasely.com

Billing Descriptor: On your bank or payment provider statement, completed transactions will appear under the descriptor www.winterbasely.com.

  1. Payment Processing and Security Protocol

All payment transactions on our website are processed via Stripe, an independent third-party payment service provider.

Secure Handling: Stripe processes payment details using standard encryption protocols, including Transport Layer Security (TLS) and compliance with the Payment Card Industry Data Security Standard (PCI-DSS Level 1).

Direct Checkout: Customers are not required to register for or log into a Stripe account to complete a payment. Payment details are transmitted directly to the payment processor via secure checkout forms.

Risk Monitoring: Our payment processor performs routine fraud risk assessments and monitors transactional activity to identify and prevent unauthorized transactions.

Proportionate Security Measures: While robust physical, electronic, and managerial procedures are implemented to safeguard transactional data against unauthorized access, no transmission over the Internet can be guaranteed as completely free from risk.

  1. Accepted Methods of Payment

We accept a range of secure payment options for your convenience, including:

Credit and Debit Cards: Visa, Mastercard, American Express

Digital Wallets: Apple Pay, Google Pay

All payments are authorized and collected upon order confirmation. Order dispatch schedules and delivery estimates are governed separately by our Shipping Policy.

  1. Data Protection and Privacy Compliance

We are committed to respecting and protecting your personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR).

Payment Data Minimisation: Winterbasely does not store, process, or retain sensitive payment credentials (such as full credit card numbers or CVC codes) on its servers. All financial data is handled entirely within Stripe’s encrypted infrastructure.

Cookies and Consent: In accordance with Privacy and Electronic Communications Regulations (PECR) and GDPR standards, non-essential cookies (including analytical or targeted advertising cookies) are only deployed if you explicitly consent by selecting “Accept” on our Cookie banner.

Privacy Rights: For complete details on how we collect, use, and store personal data, please refer to our dedicated Privacy Policy page.

  1. Customer Contact and Support

If you have any questions regarding a payment transaction or require clarification regarding our payment procedures, please reach out to our support team:

Email: base@winterbasely.com

Response Time: We aim to respond to all email inquiries within 24 hours.

Telephone: +44 116 262 2261

Address: Wigston Business Centre, North Street, Wigston, Leicestershire, LE18 1PS, United Kingdom